Assistant International Student & Scholar Advisor
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
Under the direct supervision of an OGS Associate/Assistant Director, the Assistant International Student and Scholar Advisor (Asst. ISSA) will provide customer service and operational support in the Office of Global Services (OGS). They will serve as the frontline of contact for students, scholars and others who seek the services of the OGS. The person in this role will provide front desk coverage, answer phone calls, create schedules for advising appointments, as well as screen and process immigration-based inquiries. This role will also be responsible for routing workflow to the appropriate OGS staff.
The Asst. ISSA will complete the initial screening and review of applications for all services and benefits requested by international students on F and J visas. The incumbent will serve as a Designated School Official/Alternate Responsible Officer (DSO/ARO); training will be provided as needed. They will aid in data entry into the OGS batching system and the Student and Exchange Visitor Information System (SEVIS).
The Asst. ISSA will supervise student workers at the front desk. Additionally, they will mentor and help train the junior members of the support staff and temporary employees who assist with processing tasks.
As needed, the assistant advisor will support all other OGS events, such as Orientations, OGS Student Sponsored Programs, etc.
Bachelor's degree with 1-2 years professional work experience. Some knowledge of or training in international student advising (F-1 and J-1 visa classifications) plus a strong customer service background is preferred. Must be detail-oriented, have excellent organizational skills and ability to prioritize and multi-task in a demanding work environment. Should possess thorough knowledge of office procedures, good judgment, discretion, and patience. Familiar with and comfortable working with computer database systems and PC-based network environment.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507439
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